O’Doherty Warren Solicitors, based in Gorey, Co.Wexford are profiled in this edition. The editorial reports on statistics recorded on the “logmein” web service Keyhouse use for technical support where 94% of customers who used the service rated Keyhouse support as “Excellent”. KPIs or Key Performance Indicators are examined in the main article and examples of typical KPIs used in law firms are given.