We are discontinuing the use of a number of email addresses – support@keyhouse.solicitors.guyfagan.com, casesupport@keyhouse.solicitors.guyfagan.com & sam3support@keyhouse.solicitors.guyfagan.com previously used for logging support queries with us, and replacing these with a single contact point at support@keyhouse.assist.com.
For telephone support, continue to contact us at 01 2902222, and then select ‘1’ for support on SAM, ‘2’ for support on Case Management & Digital Dictation, or ‘3’ for all other
Please find attached our new guidelines for logging support queries with Keyhouse. Please circulate to all your users to review.
To Download the full file just click the link Support Document
Your views are important to us and we welcome feedback on the support we provide. Our service desk system will issue emails requesting feedback on how we have dealt with your queries. It will help us greatly in maintaining a high quality of service, if you take a minute to give us honest and candid feedback on your experience.